We recommend that you try your original construction for 30 days. Your body needs some time to adjust to your new mattress, so before we consider making any changes, we need a good sample size of time.

If, after 30 days, you're still not happy with your mattress construction, we'll rebuild your mattress. We'll work with you to learn what new pain points you're experiencing, and send out replacement layers with the goal of creating the best customized solution possible.

For up to 120 days after the delivery of your mattress, we will we partner with you to reconstruct your mattress as many times as necessary until we get it right. And if we never do, we'll refund your purchase in full.

Maybe you were previously happy with your mattress but just had surgery and now things are different. Maybe you're just ready for a change. Since we can rebuild our mattresses, we can still help. All of our materials are sold independently, so while we'll require you to purchase additional replacement materials, you can simply adjust your existing mattress, rather than shopping for a new one.

Maybe your pet sleeps in your bed and had... a situation. Maybe you moved and the movers didn't take the care that you hoped for. That sort of stuff can't be covered by a warranty, but we're still here for you. Since we can rebuild your mattress, you simply need to purchase replacement layers where required, and you're good to go. No need to start mattress shopping again.

Reach out to us. Once a customer, always a customer. We'll never leave you high and dry and will be happy to work with you to identify new layers you can purchase to reconstruct your mattress.

I. What This Warranty Covers

This warranty is provided by Foamcraft, Inc., owner of Comfort Option branded products, to you as the original purchaser of your Comfort Option mattress and/or pillow (s). We warrant that the foam material in the “Comfort Option Customized Mattress”, “Alpha, by Comfort Option” Mattress Products, and all Comfort Option Pillows & Products will be free from defects in materials and workmanship under ordinary use for ten years (mattresses) and two years (Haven & pillows) from the date of the original purchase, with the exceptions stated below. Body impressions, mattress sag, and product height loss qualify as defects in the foam core and are covered by this warranty which exceed 1 inch in depth below the original level of the product (mattresses) and 2 inches in depth below the original level of the product (pillows).

If the foam material in the product proves defective during the warranty period and you follow the instructions provided here, we will take one of the following actions: (1) free replacement of the Product with either a new or refurbished Product that is the same as or similar to the Product you purchased; (2) repair the Product using either new or refurbished parts; or (3) refund to you the original purchase price of the Product.

II. What This Warranty Does Not Cover

This warranty does not cover the following: comfort preference and changes in desired feel; imperfections of the fabric cover; slight body impressions (less than 1 inch in depth in mattresses and less than 2 inches in depth in pillows); any abuse or unsanitary product condition; or damage caused by improper use or care. Failure to follow the manufacturer’s use and care instructions may void this warranty. The zipper on the mattress is only for use in the manufacturing process, or customization process, and should not be zipped open or closed at any time by the consumer without instructions provided by Foamcraft, Inc. and Comfort Option representatives. Using the zipper without instructions to do so will void your warranty. Mattress covers should not be removed to launder or for any other reason not recommended by Foamcraft, Inc. or Comfort Option. Removing the mattress cover will void your warranty. Laundering the pillow cover will void the warranty, as doing so could change the feel of the pillow, thus creating a preference change. Foamcraft, Inc. does not warrant that its products are suitable for any person’s medical condition or that it will protect the user against bacteria, viruses, or other disease organisms. This warranty only covers the foam material in the product and does not apply to the fabric cover, zipper, or mattress cover.

III. What This Warranty Offers For Comfort Preference Changes or Damage

In the event the Foamcraft, Inc. determines the warranty claim does not qualify as a defect, but rather is a comfort preference; change in desired feel; contains only a slight body impression; the cover or foam core was damaged by abuse or unsanitary product conditions; or improper use or care; Foamcraft, Inc. will not provide a free replacement of the Product or Parts. However, for all Mattress Products, Foamcraft, Inc. will provide material replacement for foam components or mattress covers, at the cost to the customer, without charging additional fees for labor or delivery. This option has no expiration after purchase and is commonly referred to as our Forever Partnership.

IV. Warranty Limitations and Exclusions

There is no assurance, representation or warranty that any replacement product will be identical to or will offer the exact same functionalities as the product returned to Foamcraft, Inc. Technological advances and product availability may result in your receiving a replacement product with a lower or higher selling price than the original product you purchased. In all cases, product comparability will be determined by Foamcraft, Inc., who commits to using its experience to provide the best solution possible for the customer.

This warranty applies to any replaced product or part, or to any repair performed on your mattress or pillow for the remainder of the original ten-year warranty period or for 90 days from the shipment of any replacement product or part to you, whichever period is longer.

How To Obtain Warranty Service

By Phone

Contact Comfort Option Customer service at 1-855-853-2981

By Email

Contact Comfort Option at sales@comfortoption.com

Customer Service will ask you questions to determine your eligibility under this limited warranty and will require either photography or an in-home visit to determine eligibility. If you are eligible, a free replacement order, repair order or refund will be issued. If we provide you with a replacement or to repair your product, we will pay the cost of shipping the replacement or repaired product to you, or for performing the repair service in your home.

This warranty gives you specific legal rights, and you may have other rights which vary from jurisdiction to jurisdiction.

I. What This Warranty Covers

This warranty is provided by Foamcraft, Inc., owner of Comfort Option branded products, to you as the original purchaser of your Comfort Option mattress and/or pillow (s). We warrant that the foam material in the “Comfort Option Customized Mattress”, “Alpha, by Comfort Option” Mattress Products, and all Comfort Option Pillows & Products will be free from defects in materials and workmanship under ordinary use for ten years (mattresses) and two years (Haven & pillows) from the date of the original purchase, with the exceptions stated below. Body impressions, mattress sag, and product height loss qualify as defects in the foam core and are covered by this warranty which exceed 1 inch in depth below the original level of the product (mattresses) and 2 inches in depth below the original level of the product (pillows).

If the foam material in the product proves defective during the warranty period and you follow the instructions provided here, we will take one of the following actions: (1) free replacement of the Product with either a new or refurbished Product that is the same as or similar to the Product you purchased; (2) repair the Product using either new or refurbished parts; or (3) refund to you the original purchase price of the Product.

II. What This Warranty Does Not Cover

This warranty does not cover the following: comfort preference and changes in desired feel; imperfections of the fabric cover; slight body impressions (less than 1 inch in depth in mattresses and less than 2 inches in depth in pillows); any abuse or unsanitary product condition; or damage caused by improper use or care. Failure to follow the manufacturer’s use and care instructions may void this warranty. The zipper on the mattress is only for use in the manufacturing process, or customization process, and should not be zipped open or closed at any time by the consumer without instructions provided by Foamcraft, Inc. and Comfort Option representatives. Using the zipper without instructions to do so will void your warranty. Mattress covers should not be removed to launder or for any other reason not recommended by Foamcraft, Inc. or Comfort Option. Removing the mattress cover will void your warranty. Laundering the pillow cover will void the warranty, as doing so could change the feel of the pillow, thus creating a preference change. Foamcraft, Inc. does not warrant that its products are suitable for any person’s medical condition or that it will protect the user against bacteria, viruses, or other disease organisms. This warranty only covers the foam material in the product and does not apply to the fabric cover, zipper, or mattress cover.

III. What This Warranty Offers For Comfort Preference Changes or Damage

In the event the Foamcraft, Inc. determines the warranty claim does not qualify as a defect, but rather is a comfort preference; change in desired feel; contains only a slight body impression; the cover or foam core was damaged by abuse or unsanitary product conditions; or improper use or care; Foamcraft, Inc. will not provide a free replacement of the Product or Parts. However, for all Mattress Products, Foamcraft, Inc. will provide material replacement for foam components or mattress covers, at the cost to the customer, without charging additional fees for labor or delivery. This option has no expiration after purchase and is commonly referred to as our Forever Partnership.

IV. Warranty Limitations and Exclusions

There is no assurance, representation or warranty that any replacement product will be identical to or will offer the exact same functionalities as the product returned to Foamcraft, Inc. Technological advances and product availability may result in your receiving a replacement product with a lower or higher selling price than the original product you purchased. In all cases, product comparability will be determined by Foamcraft, Inc., who commits to using its experience to provide the best solution possible for the customer.

This warranty applies to any replaced product or part, or to any repair performed on your mattress or pillow for the remainder of the original ten-year warranty period or for 90 days from the shipment of any replacement product or part to you, whichever period is longer.

How To Obtain Warranty Service

By Phone

Contact Comfort Option Customer service at 1-855-853-2981

By Email

Contact Comfort Option at sales@comfortoption.com

Customer Service will ask you questions to determine your eligibility under this limited warranty and will require either photography or an in-home visit to determine eligibility. If you are eligible, a free replacement order, repair order or refund will be issued. If we provide you with a replacement or to repair your product, we will pay the cost of shipping the replacement or repaired product to you, or for performing the repair service in your home.

This warranty gives you specific legal rights, and you may have other rights which vary from jurisdiction to jurisdiction.